Refund policy
90-Day Returns
We accept returns and refunds within 90 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our support team before returning anything — do not send parcels back without authorization, as we cannot guarantee they will be received.
Who Pays for Return Shipping
- If the item is defective, damaged, or incorrect — we cover the return shipping cost.
- If you are returning due to personal preference (changed your mind, wrong size choice) — you cover the return shipping cost.
No Restocking Fee
We never charge a restocking fee. The refund you receive is the price you paid for the item.
Refund Process
Once your return arrives, our team inspects it and emails you whether the refund is approved. Approved refunds are issued to your original payment method, usually within 3-7 business days.
Refund Not Arrived Yet?
First check your bank account, then contact your credit card company, then your bank — there is often a processing delay between our refund and its appearance on your statement. If you have done all of the above and still do not see the refund, contact us and we will help.
Exchanges
We replace items that are defective or damaged. If you would like the same item exchanged, contact our support team and we will arrange it.
Sending Your Return
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returns sent without a tracking number.
Contact
MAIKE INTERNATIONAL CO., LIMITED — support@chobyner.com — we reply within 24 hours on business days.